Privacy Policy

Last updated

Synerium is committed to protecting your personal data and respecting your privacy.

1. Data controller

The controller for personal data collected on the synerium.fr website is:

–Synerium Agency
–Email: contact@synerium.fr

2. Data collected

We collect the following personal data as part of our business activity:

–Identification data: first name, last name, email and phone number
–Browsing data: IP address, cookies and visited pages
–Professional data: company name, role and business sector

3. Purposes of processing

Your personal data is collected for the following purposes:

–Processing contact or quote requests
–Managing your client account and subscriptions
–Sending newsletters and marketing communications with your consent
–Improving our services and producing statistical analysis
–Complying with our legal and regulatory obligations

4. Legal basis for processing

The processing of your data is based on:

–Your consent for marketing communications
–Contract performance for subscription management
–Our legitimate interest in improving our services
–Our legal obligations, including accounting and tax obligations

5. Retention period

Your data is retained for:

–3 years for prospects from the last contact
–The contractual relationship period + 5 years for clients
–13 months for browsing cookies

6. Data recipients

Your data may be shared with:

–Our internal teams: sales, support and accounting
–Our technical providers: hosting, CRM and emailing services
–Legal authorities when required by law

We never sell your data to third parties. All providers are carefully selected and comply with GDPR requirements.

7. Your rights

Under GDPR, you have the following rights over your personal data:

–Right of access: obtain a copy of your data
–Right to rectification: correct inaccurate data
–Right to erasure: delete your data
–Right to restriction: restrict data processing
–Right to portability: receive your data in a structured format
–Right to object: object to the processing of your data
–Right to withdraw consent at any time

To exercise your rights, contact us at contact@synerium.fr and specify your request. We will reply within one month.

8. Cookies

Our site uses cookies to improve your browsing experience and analyze our audience. You can adjust your cookie preferences at any time through the consent banner.

Types of cookies used:

–Essential cookies: required for the site to function
–Analytics cookies: audience measurement such as Google Analytics
–Marketing cookies: advertising personalization

9. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction:

–SSL/TLS encryption for transmissions
–Secure ISO 27001-certified hosting
–Restricted data access based on the principle of least privilege
–Regular backups and business continuity planning

10. International transfers

Your data is hosted within the European Union. If a transfer outside the EU becomes necessary, we ensure that the destination country provides an adequate level of protection or that appropriate safeguards are in place, including standard contractual clauses.

11. Changes to this policy

We reserve the right to update this privacy policy at any time. Any change will be published on this page with an updated date.

12. Contact and complaints

For any question about this policy or the processing of your data, contact us:

–Email: contact@synerium.fr

You also have the right to lodge a complaint with the French data protection authority, the CNIL, if you believe your rights have not been respected.