FROM BRIEF TO DELIVERY
Know what happens next.
And when it is due.
My Infinity brings together briefs, priorities, progress, feedback and deliverables. Your agency remains the client’s point of contact.
01First response.
The response time and service hours are defined in the agreement. We check the scope, content and access needed to accept the brief.
02Scheduled start.
We confirm the start slot and delivery deadline according to your priorities and available capacity. Submitting a ticket does not immediately start production.
03Delivery.
The production deadline, in business days, runs from the actual start with a complete, accepted brief. Pending approvals and external dependencies may pause it under the agreed terms.
PRODUCTION AND PRODUCTION PLUS
Your websites.
The same team for maintenance.
Corrections and agreed updates to accepted websites use your included production lanes. Priorities are shared with other work, not handled in a separate unlimited queue.
- Report the impact of an incident.In My Infinity, identify the affected website and what no longer works. During the agreed service hours, we assess the incident and confirm the priority, schedule and any work that needs to move.
- Coverage agreed in writing.Flagging an urgent incident does not guarantee an immediate fix. No 24/7 on-call service is included by default. Hosting, licences and a complete rebuild are not automatically included. Design does not include technical maintenance.
Your platform, connected to our production team.An API integration can route requests from your website, CRM or client portal into My Infinity for white-label processing. We scope compatibility, data, permissions and approvals first. You receive the implementation scope, schedule and cost before agreeing. The proposal specifies what can use your plan’s production lanes and what requires a separate quote. No universal connector, complete synchronisation or integration fee is applied automatically.